Effective Date: 02/24/2026
Smooth Event Group (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, safeguard, and process your information when you visit smootheventgroup.com, submit a form, communicate with us, or use our services.
By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
1. Information We Collect
We collect information that you voluntarily provide to us, as well as certain information automatically collected through your interaction with our website.
A. Personal Information
We may collect:
- Full name
- Email address
- Phone number
- Event date and location
- Venue information
- Music preferences and event details
- Billing and payment information (processed securely through third-party providers)
- Any other information you choose to provide
You are not required to provide personal information; however, refusal may limit our ability to provide services.
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Referring URLs
- Time spent on pages
- Interaction data
This data helps us improve performance, marketing effectiveness, and user experience.
2. How We Use Your Information
We process your information for legitimate business purposes, including:
- Responding to inquiries and quote requests
- Booking and managing event services
- Communicating regarding contracts, timelines, and logistics
- Processing payments
- Providing customer support
- Improving website functionality and service quality
- Marketing communications (where legally permitted or consented to)
- Compliance with legal obligations
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
3. SMS Communications & 10DLC Compliance
If you provide your mobile number and opt in to receive text messages from Smooth Event Group, you expressly consent to receive SMS communications related to:
- Booking confirmations
- Event updates
- Appointment reminders
- Service-related notifications
- Promotional offers (only where consent has been provided)
Message Frequency
Message frequency varies based on your interaction with us.
Message & Data Rates
Message and data rates may apply according to your mobile carrier plan.
Opt-Out Instructions
You may opt out at any time by replying:
STOP – to cancel SMS messages
HELP – for assistance
Once you opt out, you will no longer receive SMS messages unless you re-enroll.
10DLC Compliance Statement
Smooth Event Group complies with 10DLC (10-Digit Long Code) messaging regulations and industry standards.
- We do not share, sell, or transfer SMS opt-in data or consent to any third party for marketing purposes.
- SMS consent is collected directly from the individual subscriber.
- Mobile information will not be shared with third parties or affiliates for promotional or marketing purposes.
- Information sharing to subcontractors in support services (such as messaging platforms or CRM providers) is permitted solely for operational purposes.
All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared.
4. Cookies & Tracking Technologies
What Are Cookies?
Cookies are small data files stored on your device when you visit a website. They help improve functionality and user experience.
How We Use Cookies
We may use:
- Essential cookies (required for website operation)
- Performance and analytics cookies
- Marketing and advertising cookies (including Meta/Facebook Pixel)
Facebook (Meta) Pixel
We may use the Meta Pixel to:
- Measure advertising effectiveness
- Understand visitor interactions
- Deliver relevant advertising
The Meta Pixel may collect:
- IP address
- Browser information
- Device data
- Page interaction data
This data is governed by Meta’s Data Policy.
Cookie Consent
When you visit our website, you may be presented with a cookie banner requesting your consent for non-essential cookies.
You may:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences
You can also manage cookies through your browser settings. Disabling cookies may affect website functionality.
5. Information Sharing & Disclosure
We may share your information only in the following limited circumstances:
Service Providers
We may share information with trusted third-party vendors who assist in operating our business, including:
- Payment processors
- CRM and booking systems
- Email marketing platforms
- SMS communication providers
- Advertising platforms
- Website hosting providers
These providers are contractually obligated to safeguard your data.
Legal Requirements
We may disclose personal information if required by law, court order, subpoena, or governmental request, or if necessary to:
- Protect our rights
- Enforce agreements
- Prevent fraud
- Protect safety
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no data transmission over the internet can be guaranteed to be 100% secure. By using our website and services, you acknowledge and accept this inherent risk.
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
When no longer required, data is securely deleted or anonymized.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Request correction
- Request deletion
- Withdraw consent
- Object to processing
- Opt out of marketing communications
To exercise these rights, contact us at the information below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Users access such sites at their own risk.
10. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of the website after changes constitutes acceptance of the updated policy.
12. Contact Information
If you have questions regarding this Privacy Policy or our data practices, please contact:
Smooth Event Group
1 Executive Drive, Suite 6
Moorestown, NJ 08057
Email: info@smootheventgroup.com
Phone: +1 844-668-2200